First Horizon Mortgage Review 2026

First Horizon Bank

Lenders are rated using a calculated overall score based on affordability, eligibility, customer service and other factors. The highest scoring lenders were identified in each category. Ratings are prepared by U.S. News staff. Ratings have not been reviewed or approved by advertisers.

First Horizon Bank

  • People who already bank with First Horizon
  • People who prefer working directly with a loan officer
  • People who want to explore less-common mortgage products

First Horizon does not disclose specific loan requirements online, but most of the mortgages they offer adhere to FHA, VA, USDA, Fannie Mae or Freddie Mac guidelines.

You should estimate your credit score and know your income, monthly debt payments and savings balances to prequalify. Conventional mortgage borrowers generally need credit scores of at least 620 and a debt-to-income ratio of 43% or lower. Government-backed loans, such as an FHA loan, allow for scores as low as 580 in some cases.

First Horizon Bank logo.

NMLS #472329

Founded as the First National Bank of Memphis in 1864, First Horizon offers a big selection of home lending products. Borrowers looking for a government-backed loan, a conventional home loan, refinancing or a home construction loan can find options with First Horizon.

To begin the mortgage application process, you have to work directly with a First Horizon loan originator.

  1. Fill out a contact information form and request that someone get in touch, or search loan originators by ZIP code to find someone in your area who you can contact directly.
  2. The loan originator explains various programs available to you and can prequalify you for a loan. You’ll need information about your income and your debt payments. 
  3. Your originator discusses your profile and completes the application process with you. Expect to supply documents like tax returns, W-2 forms, pay stubs and bank, retirement and investment account statements.
  4. You’ll authorize underwriters to verify your financial information and credit history. Once your application is in, a loan processor orders an appraisal to determine the value of the home. 

Tip: If you’re already a First Horizon banking customer, that can help streamline the process.

First Horizon Bank

If you are a First Horizon banking customer, you might qualify for a lower rate on a new home loan.

In addition, through the bank’s Affordable Housing program, eligible borrowers may get a home loan with a low or no down payment with no private mortgage insurance.

Down Payment Or Closing Cost Assistance

Succeeded

First Horizon Bank 

First Horizon has “bad” rating with Trustpilot based on nearly 100 reviews. In 2025, the Consumer Financial Protection Bureau received 12 mortgage-related complaints about First Horizon. Common issues among the complaints were trouble with the payment process and struggling to pay the mortgage. The company provided a timely response to all of the complaints; 11 were closed with an explanation and one with monetary relief.

Current homeowners who wish to tap into their home equity or refinance their existing home loans can pursue some options with First Horizon, as well.

Refinance options include both cash-out and regular refinance. First Horizon also offers home equity lines of credit, but not home equity loans. The HELOC has a variable rate.

Your trust is important to us. To earn it, we conduct a rigorous, unbiased analysis with a transparent methodology and maintain strict editorial standards and independence.

Selecting Mortgage Lenders
We selected the largest U.S. commercial banks by asset volume, according to the Federal Reserve, and analyzed Home Mortgage Disclosure Act data to identify the top direct-to-consumer mortgage originators by portfolio volume. Additional lenders were included based on their relevance to our users, using metrics like monthly search volume.

Rating Mortgage Lenders
U.S. News scores lenders based on multiple factors in three major categories – affordability, eligibility and customer service – identifying the highest overall performers. Factors are weighted based on a nationwide survey of consumers’ top considerations when choosing a home loan.

Collecting and Reviewing Data
U.S. News uses Home Mortgage Disclosure Act data for actual loan costs and terms, typically from the previous calendar year. We also gather information from lenders’ websites and conduct direct surveys to fill gaps. Clear, transparent website information benefits consumers. Lenders may update their offerings quarterly, so we fact-check our data each quarter for changes.

An initial payment made when the home is bought.

The amount of time you have to repay the mortgage.

The APR (annual percentage rate) you pay to the lender, which can be found in your loan agreement. The default displayed represents yesterdays national average APR for 30-year fixed mortgages.

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