DoorDash Changes Fees Based on Delivery Distance and Order Size
The fees on your next DoorDash order could change depending on the size of your order or how far your delivery worker has to travel.
DoorDash is overhauling the way it charges customer fees, the company said on Thursday. It plans to roll out the new fee structure across most of the US over the coming months.
Under the new system, the service fee customers pay can vary more, depending on factors such as the size of an order and the distance to the store or restaurant. Orders that require trips of more than 10 miles may still incur a separate long-distance fee.
DoorDash’s delivery fee, meanwhile, will remain a fixed charge that varies by merchant, the company said.
The changes “better reflect what it takes to complete your delivery,” DoorDash wrote in a blog post describing the new fee structure.
The new fee structure is the latest change to the DoorDash app. Last month, the delivery service unveiled an AI tool that lets users order groceries by uploading a shopping list or a recipe.
Gig workers for apps like DoorDash and Uber Eats often decide which orders to take based on factors such as how far they need to travel to deliver them. That calculation has become more important as gas prices have soared this year after the US and Israel began a war with Iran.
About 70% of recent DoorDash orders would have carried lower fees under the new system, the company said. A DoorDash spokesperson did not immediately respond to a request for clarification on the fee structure.
DoorDash is also adding app features that it said make its fees more transparent to customers. A new “Farther Away” label will appear on orders from restaurants that could incur higher service fees, for example.
The rollout will initially exclude California, Chicago, Colorado, Washington, DC, Massachusetts, Minnesota, New York City, Puerto Rico, and Seattle, DoorDash said.
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