Chase shoots past Rocket to lead mortgage servicer approval ratings
There’s a new leader atop J.D. Power’s 2026 mortgage servicer satisfaction rankings: Chase, which gained 44 points year over year to narrowly edge out 2025’s winner, Rocket Mortgage. Chase received a score of 694 on the consumer intelligence company’s 1,000-point scale. Rocket’s 690 score placed second, representing a five-point gain from last year’s survey. Rounding…