Tenancy deposit scheme TDS appoints new chief executive
The Dispute Service (TDS), one of the government-approved tenancy deposit protection providers, has announced a change in leadership as chief executive Steve Harriott retires after 16 years in the role.
Jacqueline Starr will succeed Harriott at the end of 2026, taking over at a time when the private rented sector continues to adjust to regulatory changes introduced under the Renters’ Rights Act, which came into force less than three months ago.
Sector expansion under outgoing leadership
During Harriott’s tenure, TDS expanded its dispute resolution services and invested in digital technology to modernise its operations. The organisation is one of three government-approved schemes that landlords and letting agents must use to protect tenant deposits in England and Wales.
The leadership transition comes as the property sector adapts to wider operational changes, with digital transformation continuing across various aspects of the industry and landlords facing increased regulatory requirements.
New chief executive’s background
Starr joins TDS from the Rail Delivery Group, where she has served as chief executive since 2020 and more recently as executive chair. She has experience leading customer-focused organisations through operational and digital transformation, and holds governance roles within the housing sector.
Harriott said: “It has been a privilege to lead TDS and to work with such a committed and talented team. I am proud of what we have achieved together and the positive difference we have made for tenants, landlords and agents across the UK.”
Starr commented: “The organisation plays a vital role in the private rented sector and has built a reputation under Steve’s leadership. I am excited to be joining the team and look forward to building on the foundations that have been established.”
A formal handover process will take place to ensure continuity as the organisation transitions to new leadership under the evolving regulatory framework for the private rented sector.
